FREQUENTLY ASKED QUESTIONS (FAQ)

ORDERS & SHIPPING

How do I track my order?
Once shipped, you’ll receive a tracking number via email. Monitor your package at minuit-terre.com/track-order.

What are your shipping options?

  • Standard: 3-5 business days (France)
  • Express: 1-2 business days (+€9.90)
  • EU: 5-7 business days
  • International: 7-15 business days
    Shipping fees calculated at checkout.

When will my order be processed?
Orders placed before 12PM CET ship same day (weekdays). Weekend orders process Monday.

RETURNS & EXCHANGES

What’s your return policy?

  • 14-day return window
  • Items must be unworn with tags
  • Start returns at minuit-terre.com/returns

How long do refunds take?
5-7 business days after we receive your return.

PRODUCT CARE

How should I care for my items?

  • Hand wash recommended
  • Use mild detergent
  • Lay flat to dry
  • Iron at low temperature

SIZING

Where can I find size charts?
Each product page includes detailed measurements at minuit-terre.com/sizing

Do items run true to size?
Most do, but we recommend checking individual product measurements.

PAYMENTS

What payment methods do you accept?

  • Credit/debit cards
  • PayPal
  • Apple Pay
  • Google Pay

Is my payment secure?
All transactions are encrypted with SSL technology.

ACCOUNT

How do I reset my password?
Click “Forgot Password” on the login page or visit minuit-terre.com/account-recovery

Can I modify my order?
Contact us immediately through your account. Changes are possible if order hasn’t shipped.

SUSTAINABILITY

What materials do you use?

  • Organic cotton
  • Recycled polyester
  • Low-impact dyes

How do you reduce environmental impact?

  • Plastic-free packaging
  • Carbon-neutral shipping
  • Renewable energy in production

Need more help?
Visit our full Help Center: minuit-terre.com/help